Norse Foundry Retailer Returns Policy

November 1st, 2025 - These policies may be updated as required

Norse Foundry stands behind the quality of its products, and in the rare cases where a product does not meet our standards we want to work with our retail partners to offer solutions. 

14 Day Return Window

Retailers have 14 days from order arrival to alert us of a product issue. Products confirmed to be eligible for return or replacement will be replaced free of charge and shipping covered. 

We recommend that you double check your order when it arrives, inspecting each product for flaws. This is especially important with the glass and gemstone products which can be damaged more easily in transit. 

Some tips for checking your order:

• Check each set as best as you can for doubled/missing dice (for example two D12's but no D20)

• Damaged/ripped/missing packaging

• Missing or damaged fonts

• We strongly recommend checking each die-especially in the stone and glass sets, we have gotten feedback that the exposed part of the die will look fine but when opened and removed from the foam insert the unseen side of the die is damaged.

Keep in mind to expect some natural imperfections with our Gemstone & Truestone sets; these are made from naturally occurring minerals and stone and some level of natural variations and textures should be expected. Small bumps, visible lines not affecting the integrity of the stone (different from cracks), color variations are normal. 

Scratches, damaged corners, fractures/cracks that affect the integrity of the stone are eligible for return. 

To submit your product for return:

• Take a photo of the shipping packaging

• Take a photo of the product

• Submit those photos along with a description of the issue to retail@norsefoundry.com 

We will review your issue and advise you of next steps. 

Past 14 Days or Customer Raised Issues

Although we do not offer free returns and replacements past the 14 day window, we still provide support and options when we can. You are always welcome to contact us at retail@norsefoundry.com to discuss the issue. 

Glass & Gemstone Dice

If a dice is discovered to be defective outside the 14 day window, or is damaged in store (sadly, it happens!), or returned by your customer to store, we do provide the option to purchase single replacement dice at your retail discount. We can then either ship the replacement dice with your next order, or give you the option to pay for shipping if needed sooner. 

• Please give your customers care instructions for glass & gemstone dice whenever possible to reduce damage after purchase.

• All our glass & gemstone dice are made to be rolled and played with, but are still made out of inherently more fragile materials.

• Dice should always be rolled into a soft sided dice tray

• Dice should be rolled separately, not clacked together

• Dice should be stored or transported in a dice case that keeps the dice separate, not in a loose dice bag

You may also refer your customers to purchase a single replacement dice themselves, directly from us. If you refer them back to Norse Foundry, advise them they need to provide proof of purchase and a photo of the dice set. Customers may reach out to our customer service email at info@norsefoundry.com

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, earrings). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.