At Norse Foundry, we offer various shipping options to fit your needs. Free shipping for domestic orders usually takes 3 - 5 business days within the continental US. However, please note that we cannot guarantee delivery timeframes on free shipping, as they are only estimates.For expedited shipping, orders must be placed by 7 am Eastern Standard Time for overnight shipping. Please note that Overnight and 2 Day shipping are only available during business days, and we do not offer weekend delivery service. In addition, all non-expedited international shipments are processed on Mondays and Fridays only, with an estimated delivery time of 6 - 10 business days.If you choose international shipping, both US and incoming customs offices have the right to hold a package for up to 2 weeks, which can delay the estimated delivery time. We do not guarantee any international shipments, but we can only provide estimates. Expedited international shipments will be processed within one business day of the order being placed.

All orders that are overnight packages the cut off is 7 am eastern standard time. Please note that overnight and 2 day are only business days and we do not offer Saturday or Sunday delivery service. We do not ship during weekends so all shipments order on the weekend will be processed on the next business day.

International shipping is rated at 6 - 10 business days. Please be advised both US and the incoming customs office has the right to hold a package for any reason for up to 2 weeks and can delay this estimate if it is held. We do not guarantee any of international shipments we can only provide estimates due to this. 

If you find that you are missing an item from your Norse Foundry order, don't worry! Simply send an email toinfo@norsefoundry.comwith apicture of your packing receipt, yourorder number, and thename of the missing item. Our customer service team will work quickly to resolve the issue and ensure that you receive your missing item as soon as possible.

If you receive a damaged item from Norse Foundry, we apologize for the inconvenience. To resolve the issue, simply send an email toinfo@norsefoundry.comwith a picture of the damaged item and your order number. Our customer service team will work quickly to replace the damaged item and ensure that you receive a new one as soon as possible.

No. Our international shipping fee only covers the cost of shipping the item to you via USPS and the required documents to get it from the United States. Unfortunately due to a variety of tax laws, VAT fees and customs we are not able to prepay or cover any costs associated with importing the items into your country. 

How long does it take to process refunds?We will process your return within 2 business days of receiving the return back to our return address. This does not include the day the return was received, national holidays or weekends. We will process all refunds to the original payment method. 

If you have any concerns regarding Gemstone/Glass replacements, please contact Norse Foundry through email atinfo@norsefoundry.com.In your email, please include the following details to facilitate a swift resolution:1. Order number:2. Product name:3. Description of the issue:4. Photos:5. Address for the replacement gemstone shipment:Providing this information will enable the Norse Foundry team to promptly evaluate the situation and collaborate with you to arrange for the replacement gemstone to be dispatched at the earliest convenience